Thank you for your understanding. If a package is lost or damaged, Please report the problem immediately. A replacement or credit will be given. You have to pay them at exactly the same time. If you still not receive the items 3 5 days after you paid, please let me know, I will go to Post to track it.We will do all I can to be fair and honest with every customer. We will answer all emails within 24 to 48 hours. Please leave 5 Star positive feedbacks when you receive your order. The item "13.881lb 6300g Natural Clear Quartz Crystal Cluster Point Citrine Wand Healing" is in sale since Friday, May 25, 2018. This item is in the category "Collectibles\Rocks, Fossils & Minerals\Crystals & Mineral Specimens\Crystals". The seller is "crystal6688" and is located in china. This item can be shipped worldwide.